Return & Refund Policy
We want you to be completely satisfied with your purchase. If you're not happy, we're here to help.
1. Return Window
You have 30 calendar days to initiate a return from the date you received your item. If 30 days have passed since your delivery, unfortunately, we cannot offer you a refund or exchange.
2. Eligibility & Condition
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging with all protective materials intact.
- Accompanied by the receipt or proof of purchase.
3. Refunds & Options
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, you can choose:
- Full Refund: Credited to your original method of payment within 3-10 days.
- Store Credit: Added to your account immediately for future use.
- Exchange: Swap for a different size or functionality (subject to stock).
4. Shipping Costs
Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Defective Items: If the return is due to our error (you received an incorrect or defective item), we will cover the return shipping costs.
How to Return an Item
- Contact Us: Email us at Info@demoengineeringservices.in with your Order ID and reason for return.
- Wait for Authorization: We will review your request and send you a Return Merchandise Authorization (RMA) number and shipping instructions.
- Pack & Ship: Securely pack the item in its original packaging, include the RMA number, and ship it to the address provided.
Non-Returnable Items
The following items cannot be returned:
- Custom-made or personalized industrial equipment.
- Hazardous materials, flammable liquids, or gases.
- Downloadable software products.
- Gift cards.